1. Who this is for
1.1 These instructions are for account owners and team members of MyEasyMarket, people who signed in with Google, Facebook or Apple, and sellers who connected a marketplace, Facebook Page, Instagram account or courier. They are provided by Webbalance Solution (SSM Reg. No. 003096168-D) and form part of our Privacy Policy.
2. Delete a workspace and all its data
2.1 The workspace owner signs in at app.myeasymarket.my and opens Settings → Workspace → Delete workspace, then confirms.
2.2 Automatic renewal stops immediately. During the next 30 days the owner can export data or withdraw the request. After 30 days the workspace database, its products, orders, buyer data, messages, reviews, files and all connected platform tokens are permanently deleted, as set out in clause 11.7 of our Terms.
3. Delete your user account
3.1 Email dpo@webbalances.com from the email address on your account with the subject "Delete my account". We will reply within 7 days to confirm your identity.
3.2 Within 30 days of confirmation we remove your sign-in methods (password, Google, Facebook, Apple, passkeys), sessions and workspace memberships, and delete or anonymise your account data. If you are the only owner of a workspace, transfer ownership or delete the workspace first (section 2).
3.3 A self-service Delete account option in Settings → Security is planned; these instructions will be updated when it is available.
4. Remove MyEasyMarket from Google, Facebook or Apple
4.1 Google: open your Google Account → Security → Your connections to third-party apps and services → MyEasyMarket → Delete all connections.
4.2 Facebook: open Facebook → Settings and privacy → Settings → Apps and websites → MyEasyMarket → Remove. To also delete the data we received from Facebook (your Facebook user ID, name, email and profile picture), follow section 3, or write to dpo@webbalances.com with the subject "Facebook data deletion".
4.3 Apple: open your Apple Account settings → Sign in with Apple → MyEasyMarket → Stop using Apple ID.
4.4 Removing access stops new data from reaching us. Data already received is deleted under section 3.
5. Disconnect a marketplace, Facebook Page or courier
5.1 In the app, open MyEasyCommerce → Channels (or Settings → Couriers) and choose Disconnect for the store or account. Its access tokens are deleted immediately and no more data is synchronised.
5.2 Orders and products already imported stay in your workspace for your records until you delete them or the workspace. You can also remove MyEasyMarket from the platform's own app or partner settings (for example Shopee Seller Centre, Lazada Seller Center, TikTok Shop Seller Center or Facebook Business Integrations).
6. What we keep and for how long
6.1 We keep only what the law requires after deletion: billing and tax records for 7 years, and security and audit logs for up to 2 years. Backups are overwritten in their normal rotation. We do not use deleted data for any other purpose.
7. Buyers of our customers
7.1 If you bought from a seller who uses MyEasyMarket, ask that seller to delete your data. You may also write to dpo@webbalances.com; we will pass your request to the seller and help them respond.
8. Contact
8.1 Data Protection Officer, Webbalance Solution, Block K, Unit 6, Level 4, SetiaWalk Mall, Persiaran Wawasan, Pusat Bandar Puchong, 47160 Puchong, Selangor, Malaysia · dpo@webbalances.com. We confirm requests within 7 days and complete them within 30 days.
8.2 These instructions are available in English, Bahasa Melayu and Chinese. If there is any inconsistency, the English version prevails.