Connect any marketplace with the CSV / SFTP adapter

Before you start

• A marketplace or portal that can export orders as a CSV file — for example TEMU, PG Mall (until its API opens) or a wholesaler's portal.
• One example order file to set up the column mapping.
• Optional: an SFTP server (yours or the marketplace's) where order files are placed and your stock file can be left. Its address must be reachable from the internet.
• Your products should use the same SKUs on the marketplace as in MyEasyMarket — that is how lines are matched.
• Each CSV / SFTP store counts as 1 connected store on your plan.

Step by step

1. In MyEasyMarket, open MyEasyCommerce → Channels, select Connect store and choose CSV / SFTP, then Connect CSV / SFTP. The store is created straight away.
2. On the store's page, enter the marketplace name (for example "TEMU") and select Save.
3. Under Import orders, choose an example order file. We suggest a column for every field (English, Malay and Chinese headers are recognised); check them, pick the date format and select Save mapping.
4. Check the preview (orders found, rows with problems), then select Import orders. The import runs in the background; the result appears on the page and in the Sync log.
5. Optional — SFTP schedule: enter the host, port, username and a password or private key, the orders folder, the order file names (for example orders_*.csv) and, if you want, the stock file to write. Choose how often to check for orders and send stock, then Save SFTP and Test connection.
6. Stock: select Download stock CSV to upload it to the marketplace yourself, or let the SFTP schedule write it for you.

After you connect

• Orders: every row with the same order ID becomes one order; lines are matched to your products by SKU. Importing the same file (or the same orders) again never creates duplicates — a changed status updates the order instead. Paid orders reserve stock; cancelled ones release it.
• SFTP pickup: on each run we read the files in the orders folder that are new or changed since the last run (up to 20 per run). Files are never moved or deleted on your server.
• Stock file: one row per SKU with the quantity this store may sell — your warehouse rules (Phase 19), other stores' campaign holds and the allocation % for this store are applied. The column names are yours to choose.
• Problems: a row with a problem (for example a quantity that is not a number) skips its whole order, so an order is never imported with missing lines. The first problems are listed with their row number.

Limits and good to know

• Security: the SFTP password or key is stored encrypted and never shown again. We refuse private or internal network addresses, and we remember your server's security key on the first connection — if it ever changes, imports stop until you save the settings again.
• Files can be up to 5 MB and 10,000 rows. Dates without a time zone are read as Malaysia time.
• TEMU: TEMU's seller API programmes cover sellers in other countries; we found no programme for Malaysian sellers yet, so use TEMU's order export with this adapter.
• Prices, listings, shipping and buyer messages stay on the marketplace.

Troubleshooting

Reconnect, disconnect and your data

• Changed the SFTP password? Enter it under SFTP schedule and select Save SFTP.
• Remove SFTP deletes the stored credentials and stops the schedule; uploads keep working.
• To disconnect, open the store and select Disconnect. Imports and exports stop, credentials are deleted and imported orders stay in MyEasyMarket.

Frequently asked questions