What syncs
| Feature | Support |
|---|---|
| Parcel tracking | Through your Shopee store connection |
| Status updates | Checked regularly (more often while out for delivery) |
| Courier booking | Not yet — planned for 2027 |
Planned capabilities. Courier tracking opens with MyEasyMarket’s public launch; this table comes from the same source as our product code.
Tracking only, read from Shopee. Booking SPX pickups still happens through Shopee (Orders → Arrange shipment).
Before you start
- Courier tracking is built and opens with MyEasyMarket's public launch.
- A Shopee store connected in MyEasyCommerce → Channels.
- Nothing else: SPX numbers arrive with your Shopee orders.
- An order in MyEasyMarket that is paid (or cash on delivery) and ready to ship.
- A staff, warehouse, admin or owner role to add tracking numbers. Only the owner or an admin changes Settings → Couriers.
Step by step
- Connect your Shopee store in MyEasyCommerce → Channels (see the Shopee guide).
- Arrange shipment as usual. Shopee assigns SPX and a tracking number.
- Open the order: the Tracking card shows SPX, the tracking number and the parcel's checkpoints from Shopee.
- SPX numbers for orders from other channels can be added by hand; they are followed through your own AfterShip account if it is connected.
After you connect
- Order detail shows a timeline: info received, picked up, in transit, out for delivery, delivered, or failed attempt, exception, returning and returned. The courier's own wording is kept.
- When the parcel is delivered, a manual, CSV or website order moves to Delivered on its own. Marketplace orders keep following their marketplace.
- In-app alerts for exceptions, failed delivery attempts and parcels with no update for longer than your threshold (Settings → Couriers, 5 days by default).
- Orders list: a tracking column and filters such as stuck in transit, failed attempt and returning.
- Optional buyer page: turn it on in Settings → Couriers, then copy the buyer link from the order. It shows the status and checkpoints with only a masked name and the city.
- Explain this delay: an AI draft of a message to the buyer, based on the timeline. It is never sent for you; copy it into your chat.
Limits and good to know
- How the number is recognised: SPXMY followed by digits. SPX has no separate public API: its tracking reaches us through the Shopee Open Platform. MyEasyMarket never checks the same parcel through a courier API as well, so there is no double counting.
- Status times are shown in Malaysia time.
- Checks are frequent while a parcel is out for delivery, rare once it is delivered, and stop 14 days after delivery or return.
Troubleshooting
| What you see | Why it happens | How to fix it |
|---|---|---|
| Status stays Waiting for first scannot_found | The courier has not published the number yet; this often takes a few hours after pickup. | Wait for the next check or select Refresh later. If it still shows nothing after a day, check the number on the consignment note. |
| The courier refused the tracking numberinvalid_tracking_no | A typo, an extra character, or a reference that is not a tracking number. | Select Change number, paste the number exactly as printed and save. |
| Tracking not available for this courierunsupported_courier | No tracking source is switched on for this courier in your workspace. | Ask the owner or an admin to check Settings → Couriers. Contact support if it stays unavailable. |
| Updates are delayedrate_limited | The courier or AfterShip asked us to slow down. | Nothing to do: MyEasyMarket retries on its own. |
Reconnect, disconnect and your data
- SPX tracking follows your Shopee connection: reconnect the Shopee store if it shows Reconnect.
- Your data: tracking numbers and checkpoints stay with the order.
Frequently asked questions
Can I book SPX pickups from MyEasyMarket?
Arrange shipment for Shopee orders from Orders (it calls Shopee). Booking other couriers is planned for 2027.
Can buyers track the parcel themselves?
Yes. Turn on the buyer tracking page in Settings → Couriers and share the link from the order. It shows only a masked name and the city.
Does tracking use AI credits?
No. Only Explain this delay uses a few credits, and only when you ask for it.
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