What syncs
| Feature | Support |
|---|---|
| Parcel tracking | Your own AfterShip account, connected in Settings → Couriers |
| Status updates | Checked regularly (more often while out for delivery) |
| Courier booking | Not yet — planned for 2027 |
Planned capabilities. Courier tracking opens with MyEasyMarket’s public launch; this table comes from the same source as our product code.
Tracking only. Line Clear Express parcels are read through your own AfterShip account (decisions D22, D37); booking couriers from MyEasyMarket is planned for 2027.
Before you start
- Courier tracking is built and opens with MyEasyMarket's public launch.
- The Line Clear Express tracking number from your consignment note or the Line Clear Express app.
- Your own AfterShip account, connected once in Settings → Couriers (it covers Line Clear Express and the other couriers without a direct link). The one-time setup is the first part of the steps below. No Line Clear Express account is needed.
- An order in MyEasyMarket that is paid (or cash on delivery) and ready to ship.
- A staff, warehouse, admin or owner role to add tracking numbers. Only the owner or an admin changes Settings → Couriers.
Step by step
One-time setup (owner or admin, covers every courier tracked through AfterShip):
- Sign up at aftership.com and choose an AfterShip plan that includes API access. AfterShip bills you directly.
- In AfterShip, open Settings → API keys and create a key.
- In MyEasyMarket, open Settings → Couriers → AfterShip, paste the key and select Connect. We check the key straight away, and parcels that were waiting start tracking within a few minutes.
- Optional, for faster updates: copy the webhook URL shown after connecting into AfterShip's Settings → Webhooks, then paste AfterShip's webhook secret into Settings → Couriers → Update credentials.
For each parcel:
- Open the order in MyEasyCommerce → Orders.
- In the Tracking card, select Add tracking number.
- Paste the tracking number. MyEasyMarket suggests Line Clear Express from the number's format; check the courier, tick The courier is correct and select Save tracking.
- The first status usually appears straight away; after that the parcel is checked regularly.
- Many orders at once: Orders → Import tracking, upload a CSV with Order number, Tracking number and Courier, check the preview and save.
After you connect
- Order detail shows a timeline: info received, picked up, in transit, out for delivery, delivered, or failed attempt, exception, returning and returned. The courier's own wording is kept.
- When the parcel is delivered, a manual, CSV or website order moves to Delivered on its own. Marketplace orders keep following their marketplace.
- In-app alerts for exceptions, failed delivery attempts and parcels with no update for longer than your threshold (Settings → Couriers, 5 days by default).
- Orders list: a tracking column and filters such as stuck in transit, failed attempt and returning.
- Optional buyer page: turn it on in Settings → Couriers, then copy the buyer link from the order. It shows the status and checkpoints with only a masked name and the city.
- Explain this delay: an AI draft of a message to the buyer, based on the timeline. It is never sent for you; copy it into your chat.
Limits and good to know
- How the number is recognised: LC, LCX or LCE followed by letters and digits. Detection is a hint, so you always confirm the courier. We found no public Line Clear tracking API for third-party tools. If Line Clear Express opens a partner API to us, we will add a direct connection and update this guide.
- Status times are shown in Malaysia time.
- Checks are frequent while a parcel is out for delivery, rare once it is delivered, and stop 14 days after delivery or return.
Troubleshooting
| What you see | Why it happens | How to fix it |
|---|---|---|
| Status stays Waiting for first scannot_found | The courier has not published the number yet; this often takes a few hours after pickup. | Wait for the next check or select Refresh later. If it still shows nothing after a day, check the number on the consignment note. |
| The courier refused the tracking numberinvalid_tracking_no | A typo, an extra character, or a reference that is not a tracking number. | Select Change number, paste the number exactly as printed and save. |
| AfterShip refused the keyauth_failed | The AfterShip API key was deleted or regenerated, or your AfterShip plan no longer includes API access. | Create a new key in AfterShip → Settings → API keys and paste it in Settings → Couriers → AfterShip → Update credentials. |
| Tracking not available for this courierunsupported_courier | Your workspace has no AfterShip account connected, or the courier is not activated in your AfterShip account. | Ask the owner or an admin to connect AfterShip in Settings → Couriers, and check the courier is active in AfterShip → Couriers. |
| Updates are delayedrate_limited | The courier or AfterShip asked us to slow down. | Nothing to do: MyEasyMarket retries on its own. |
Reconnect, disconnect and your data
- There is no courier connection to renew. If AfterShip refuses your key (it was revoked or your AfterShip plan ended), the owner or an admin updates it in Settings → Couriers.
- Tracking stops on its own 14 days after the parcel is delivered or returned.
- Your data: tracking numbers and checkpoints stay with the order in your workspace.
Frequently asked questions
Do I need a Line Clear Express account?
No. You connect your own AfterShip account instead (an AfterShip plan that includes API access, billed by AfterShip). One AfterShip connection covers Line Clear Express and the other couriers without a direct link.
Can buyers track the parcel themselves?
Yes. Turn on the buyer tracking page in Settings → Couriers and share the link from the order. It shows only a masked name and the city.
Does tracking use AI credits?
No. Only Explain this delay uses a few credits, and only when you ask for it.
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